Assist in maintaining, and implementing robust technical standards, systems, and processes with a high-level of expertise and knowledge.
Conduct the installation, qualification, maintenance, calibration, service and repair of Atomic Absorption Spectrophotometer (AAS), Gas Chromatography (GC), UV / VIS Spectrophotometer, Colorimeters, PH meters, Viscometers, Balances, and sundry laboratory equipment.
Ensure compliance with relevant specifications and standards when rendering technical support.
Participate in the development of a technical Services training program and be responsible for the implementation of the program and its upkeep.
Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on- site service in any service category and investigating customer needs through professional consulting.
Engage in periodic teleconferences on equipment management maintenance with OEM.
Participate in quality verification of processes and materials.
Participate in the forecasting of spare parts needed to service assigned customer orders according to brand/products.
Provide technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.
Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings to respond to customer requirements cost-effectively, managing customer relationships and maintaining regular contacts with key customers.
Prepare all required technical documents and reports for contracts to be signed by the customer representative, report work done in a timely manner, and provide relevant technical supporting documents.
Must Have
B.Tech, B.Sc. or HND in Chemical Engineering or any related discipline
Minimum of 3-5 years experience as a Technical Service Engineer in the laboratory solutions industry.
Ability to pay attention to details.
Ability to diagnose critically faulty equipment using available data and resources.
Proficiency in using auto cards will be an added advantage.
Proficiency in using a 3-dimension drawing tool for laboratory design.
Availability to travel as needed.
Have good communication, interpersonal, and negotiation skills.
Possess good planning and organizational skills
What's great in the job?
Great team of smart people, in a friendly and open culture
Real responsibilities and challenges in a fast-evolving company
